Anonymous
map-marker Detroit, Michigan

No response from customer service Royal shredder

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Only working in reverse. Tired to troubleshoot to no advantage. Follow the user's guide instructions when using. Purchased two. Both not working currently. I didn't keep receipts, was not expecting a problem. Waste of my hard-earned money. This seems to be a common problem. Lots of people have the same concern.
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User's recommendation: Don’t waste your money

Anonymous
map-marker Chicago, Illinois

New user manuel

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I called customer services and they told me I needed to email my request. I've misplaced my owner manuel. The lot number is #4122**** and has PCUA 29102L on the machine. If you need any other information please email me back. Carol L. Lyke
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Edwin A Ssf

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Verified Reviewer
| map-marker Hawthorne, California

Piece of crap cash register. Broken cash drawer

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The cash tray began falling out of the drawer. I found the rollers had broken off from their cheap plastic mountings. The entire drawer must be replaced, but when I called for service assistance I was told by the man ( who was in India at the time) that I had no choice but to take it to a local repair shop, that the part was not available to me, and only a repair shop would be able to fix it. Royal is a terrible company! I wont buy anything from them again.
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Preferred solution: New cash drawer assembly for an alpha 1100ml cash register

User's recommendation: Don’t buy Royal products

Gary N Vpf

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Verified Reviewer

Royal Solar Powered BC3000 Backup Cameras

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I purchased 2 BC3000 Solar Powered Wireless Backup Cameras for my vehicles. The batteries lasted about 30 days for both vehicles. The Cameras will NOT recharge. I have tried to contact Royal several times and receive no response at all. Customer Service obviously is not important and your product is garbage. Now I'm out over $300. Thanks for not caring about Customer Service!
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Loss:
$300
Pros:
  • Cameras are garbage
Cons:
  • Camera are garbage

Preferred solution: A product that works

User's recommendation: Don't waste your monday

Anonymous
map-marker Deltona, Florida

Royal BC3000

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This is probably my 4th complaint to Royal regarding solar power wireless back up cameras. I have 2 and they are awful! They do not recharge when plugged in. The solar charge dies out quickly. Royal is a great disappointment. They do not stand up for their products.
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User's recommendation: Do not purchase this product

Bobby H Lkc

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Verified Reviewer
| map-marker Berlin, New Jersey

Royal Shredder 6020MX Not working.

While in ready mode, feeder very slow and stops while paper is in the feeder. Feeder stays on even though no paper is in it. This is only the second time I've used my shredder since bought it in May 6,2022 I contacted Royal Customer service today 12/5/2022. Your representative directed me to fill out this form.
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User's recommendation: Look at the reviews first!! before you buy.

Paul F Vfc

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Verified Reviewer
| map-marker Reno, Nevada

Problem with HP35s calculator

The most difficult, uncaring customer service anywhere HP and Royal should be ashamed. I have been getting a runaround trying to get tech support for my HP35s calculator. Just terrible customer service. I will now buy my next calculator from Texas Instruments.
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Preferred solution: my tech problem corrected

User's recommendation: do not buy HP or Royal products

Anonymous
map-marker Burlington, Vermont

I cannot alleviate jam. Kindly assist!

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It would be nice if someone reaches out and helps me to correct the problem with the shredder rather than continuing to send these form letters
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Anonymous
map-marker Winnipeg, Manitoba

Royal papers shredder #1510MX

I bought Royal papers shredder over month ago and now its doesn't work anymore no forward not back just lights on . I just use one time 3 to 5 papers no hard papers no card no CD or DVD . I called customer service They said you have to pay shipping then we replace it or fix it I pay lots' money now I don't want pay shipping to send them they should send me shipping label then I can ship to them This Royal papers shredder useless Please don't spend money on this garbage shredder This Royal papers shredder no stars -000000000000000000000 Please review before buy it
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Freddie Non
map-marker Leesburg, Florida

A Shredder that does not shredd

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I bought a shredder model HG 140 MX about a year ago from BJ but I have no more a recede. That shredder is a disgrace to Royal products. I finally got to you. My Royal shredder does not shredd it will only cut at one side and then it stops before 2 sheets try to make it to the corner, The lot # 1406**** I am ready to get rid of that useless machine Please tell me a bought a P of S Yes I am pissed off. In a 100 words please do some thing about it Sincerely Alexander Wehrle
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Loss:
$130
Reason of review:
Bad quality

Preferred solution: Let the company propose a solution

textynn
map-marker Spokane, Washington

Royal Paper Shredder - gutless

My new Royal paper shredder broke before I emptied the basket twice. It was so gutless I had to unfold every single letter that went through it. Then it got jammed even though basket wasn't full and fried. I hadn't put 200 pieces of paper through it and carefully put paper through at two or less page thicknesses and tore off all staples. It couldn't even take a folded letter. Of course they won't fix it unless I saved all the receipts on it. Like Ive got time to save receipts on every little thing I buy. One thing I won't buy is another Royal product. That was the wimpiest weak *** paper shredder I've ever used. Probably made in a sweat shop somewhere.
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1 comment
Guest

I hope you didn't have to pay too much money for that shredder. If you are looking for a better replacement, I would recommend you check out the paper shredders from ABC Office.

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